Choose an organization that you are familiar with. Put yourself in the position of an Administrative Manager within this business, who needs to update the companies policies and procedures in order to keep the company in-line with current legislation and industry best practice and also maximize the business’s efforts in delivering value or improving relations with each of its different stakeholders. LO10
Prepare an Administration Management Programme to include policies and procedures for each of the following areas:
1. Health and safety LO2
2. Data protection
3. Corporate governance
4. Employment and equality
5. Facility Management, including Security and Environmental issues LO3
6. Confidentiality and Freedom of Information requests
7. Dealing with Suppliers
8. Customer Relationship Management LO12
This assessment has 8 separate parts, You are to complete them in a Microsoft word document with each part clearly indicated. Take screenshots of any practical tasks and add these to the word document in the relevant part.
The project will take the form of designing an Administration Management Programme for a designated workplace, together with a detailed description of the procedure implemented from start to finish.
It should reflect the requirements of the current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection corporate governance, employment and equality.
It should identify the Research issues relevant to administration to include security, facility management and environmental issues, confidentiality and Freedom of Information requests.
The project should also include other information on the means by which you can deliver administrative services through developing working relationships with relevant stakeholders and to reflect the ability to organise administrative support services to develop and maintain customer relationships.
And finally, it should identify the role that Administration Management can play in the overall strategic management of the workplace.