Business process reengineering (BPR) is a process-improvement strategy that introduces radical change to the business processes in an organisation by using critical analyses, innovative design and workflow analysis [21]. The BPR is the fundamental change and radical redesign of business processes to achieve high performance, reduced cost, improved quality, service and speed [39]. The BPR facilitates organisations restructuring their operations and processes to improve their overall efficiency, by focusing on a complete redesign of the business processes. Hence, the BPR approach considers the business process holistically and improves the process by fully redesigning it, rather than optimising the main processes and sub-processes. Implementing the BPR requires a fundamental change in how the process operates. BPR implementation can occur in two ways [40]: incremental change and radical change. However, over time, the incremental change becomes a radical change. Various critical ideas are applied for achieving the BPR objective, such as Just-in-Time (JIT) concepts, process flow diagrams, and customer-focused operations. Furthermore, the reengineering heavily involves the technologies, which facilitate the redesigning of processes. The team members responsible for the project must come from the related functional units and other units that depend on the improvement process