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Hastings council has built a new Central Dental Care House in the city and they want to create a new digital information management system instead of the old one, where data recording, searching and updating is mostly done manually using Microsoft Word processing package. The director now feels that a fully computerised system is needed as it would give better support to their operations and better services to their customers. It is expected that staff will use the new system to support and record the tasks they carry out including booking, deleting, updateing appointments, managing, and organising the use of business resources, logistics and facitilities.
The new system should allow staff and patients to use it easily and efficiently. Customers who want to book appointments for themselves or their family members have two options: calling by phone or making online booking, however, they need to be registered by admin first. Hastings Dental Care House (HDCH) is open Monday to Friday and can accommodate up to 44 patients per day except Friday – only 22 patients.