CM1 509: TWO (2) contractual frameworks: Using examples examine TWO (2) contractual frameworks used for stakeholder engagement and management (AC2.1)

Specify the process you would use to plan stakeholder engagement (AC2.2)

CM1 509: You have been managing the stakeholder group for two months and there has been a commitment to a date by all members to fully engage in the process to review customer services.

Research commissioned to determine how and where changes to customer services could be made has been completed.  To the surprise of the stakeholder group this has included some unexpected results which have caused conflict between group members and in turn with representatives of the organisation.

The customers who are representative of the organisation’s customer base are at loggerheads over the recommendations.

The last stakeholder meeting became very difficult to manage and needed to be drawn to a close due to the level and nature of conflict between members. This included:

• Claims the changes would contravene regulatory and legal frameworks (i.e. Equality Act 2010)
• Conflicting interests between stakeholders in relation to balancing the profitability and sustainability of services with increasing customer demands

The perceived lack of empathy shown by internal stakeholders to external stakeholders and inflexibility to make concessions. To get the CM1 509: TWO (2) contractual frameworks assignment completed for you, place a new order below