CMI 509: Managing Stakeholder Relationships

You have been asked to lead a stakeholder group that has been formed to review the services and support given to customers.  It is a challenging remit as there is a likelihood that services will need to be cut or changed.

 The group comprises of internal and external stakeholders. This includes two team leaders who are based off-site, a finance officer, an equalities officer, a representative from the senior management team and three customers.  There is also representation from a national consumer group who attend to represent customer interests. 

 The review of services and support given to customers must be completed within a six month period. 

 Qualitative and quantitative research will need to be undertaken to inform decision making. Given the range of internal and external stakeholders, individual roles and responsibilities will need to be determined, governance of the group established and aims and objectives set. 

The written word, however generated and recorded, is still expected to form the majority of assessable work produced by Learners at Level 5. The amount and volume of work for this unit should be broadly comparable to a word count of 2500-3000 words within a margin of +/-10%.  The excessive use of word count is not grounds for referral, however the CMI reserve the right to return work to the Centre for editing and resubmission by the Learner.

The following are excluded from inclusion in word count, if used and not required by the assessment brief: an introduction to a job role, organisation or department; index or contents pages; headings and sub headings; diagrams, charts and graphs; reference list or bibliography; reflective statement drawn from undertaking the assignment and how this has impacted on the learner’s work. Please see the CMI Assessment Guidance Policy for further guidance.