Conduct group tours and short talks for schools, colleges, community and interest groups, and general audience members, as appropriate and agreed with the Curator of Visual Arts and the Learning & Inclusion Coordinators.
Conduct, in person and through the Visitor Experience Team, periodical visitor surveys or other as agreed with the Audience Relations Manager.
Keep abreast of latest development in contemporary art and gallery visitor services.
2

Actively contribute to and support fundraising, and be aware of MOSTYN’s case for need.
Report regularly to the Head of Finance and Operations, and help preparing the quarterly reports for the Director’s Report to the Gallery Council as appropriate.
In common with all post holders, the Visitor Experience Team Supervisor is expected: – To take responsibility for their own and their colleagues’ health and safety

• To ensure the security of the gallery and other spaces in MOSTYN
• To act as an advocate of MOSTYN and promote its vision and activities
• To collaborate with all other departments
• To ensure MOSTYN systems, policies and processes are adhered to in the execution of the duties.
  This is not an exhaustive list of duties. It may be necessary to undertake other reasonable duties for the successful execution of this role and to meet the aims of the organisation.
  Please note that working on some weekends is a compulsory part of this post.
  Successful applicants will also be expected to be flexible to cover other staff’s Annual Leave, and there may an occasional requirement to work unsocial hours in the execution of this role.
  Outline person specification:
  Knowledge:
  (Contemporary art sector and management in contemporary art galleries.
  (An understanding of the key elements of a positive and safe visitor experience, including the steps and elements to guarantee a successful Visitor Service and Staff Satisfaction.
  (Passion for bringing contemporary issues through the arts to life and engaging as wide an audience as possible to the benefits, challenges and opportunities of contemporary art.
  Skills:
  (Leadership and supervision skills to lead a small team (staff and volunteers).
  (Able to define requirements, and plan and execute projects and tasks to agreed expectations.
  (Numerate and able to cost activities and initiatives, and to successfully manage a rota system and budget, including monitoring wage and staffing costs.
  (Able to anticipate problems/issues/risks and manage these through to successful conclusion.
  (Proficient in the use of Microsoft Word and Excel.
  (Excellent communication and timekeeping skills.