I am a highly motivated administrative professional with over six years’ experience working within fast-paced office-based roles. My organisation skills have allowed me to thrive when working both independently, collaboratively as part of a team, or when in a leadership position. Prioritising my workload to meet tight deadlines whilst maintaining a high level of attention to detail is essential when drafting official and confidential documentation.
Moreover, I have excellent communication skills which enable me to provide outstanding customer service and develop trust-based relationships with clients, stakeholders and my colleagues. I endeavour to consider the perspectives of my colleagues, stakeholders and clients to improve effective methods of communication, whilst also researching and additionally reflecting upon the diversity of my audience prior to communication and the implementation of actions.
Leadership and Management: Leading team meetings, training employees, and assisting with project and budget management.
Administrative Management: Managing busy diaries, preparing reports and maintaining accurate records.
Stakeholder Engagement: Developing and managing relationships with managers across global offices.
Project Management: Good knowledge of the project management lifecycle with project coordination experience.
Organisational Skills: Scheduling projects, providing project briefs, obtaining information and resolving issues.
Working Collaboratively: Identifying the strengths of team members and considering their perspectives and views.
Creative Services Coordinator, Identity House Feb 2020 – July 2020
Scheduling work for the design team based in the head office of a company specialising in designing and building live events, exhibition stands, conferences and revamping company branding.
Leading team meetings for up to 20 people, and conducting induction training.
Learning and then explaining and delivering relevant policies to team members in order to ensure their understanding, awareness and appreciation.
Developing strong working relationships with Account Managers, Project Managers and Operations Managers at global offices including Dubai, Singapore and Abu Dhabi, and liaising with them to collate project requirements in line with relevant policies.
Liaising between Designers, Project Managers and other global colleagues to assign and schedule projects, provide creative briefs and additional information within the agreed timescales and to confirm project details.
Resolving issues including scheduling conflicts, budgetary or technical issues, and escalating issues as required.
Sourcing freelancers for video production, copy writing or urgent design based projects.
Maintaining accurate records including project information, budgets, time sheets and annual leave.
Assisting the head of department with projects and process improvement initiatives, and obtaining final approval from the Creative Director for completed projects.
I received exemplary feedback from the Directors for improving the scheduling and running of the design studio, using my strong organisational and problem solving skills.
Assistant, New Leaf Publishing Jun 2019 – Oct 2019
Providing a high level of customer service whilst liaising with new and existing subscribers to a children’s educational magazine.
Maintaining accurate subscriber records and organising and processing payments.
Financial Services Coordinator, East Sussex County Council Jul 2018 – May 2019
Assisting the Finance Officers in assessing the financial status of clients who were referred to the Councils care services to ascertain whether clients were required to contribute towards care costs.
Liaising with Social Workers, the local authority and other professionals regarding people referred to the care service, as well as liaising with care homes and the officers dealing with Power of Attorney enquiries.
Prioritising referrals, scheduling visits for the Finance Officers, liaising with clients and relatives with Power of Attorney.
Drafting official letters, sourcing interpreters and maintaining accurate and confidential records.
Receptionist, Birchwood KIA Dealership Apr 2018 – May 2018
Providing a high level of customer service whilst answering telephone calls and welcoming visitors at a busy car dealership and transferring calls to the service or sales department.
Maintaining accurate records and updating the sales department with current prices.
Administrator, Children’s Service, East Sussex County Council Nov 2017 – Mar 2018
Updating the Council’s records of registered childminders, pre-schools and nurseries within East Sussex.
Liaising with service providers via telephone and letters to confirm contact details and prices.
Updating records using MS Excel and SQL databases to add details to a new Council portal.
Administrator, Neighbourhood Support Team, East Sussex County Council Apr 2016 – Aug 2017
Answering a high volume of telephone calls, liaising with clients, families, GPs, hospitals and care homes requesting new assessments or changes to care packages for adults in social care.
Obtaining information, transferring callers to the relevant teams, processing referrals, arranging assessments, scheduling and attending meetings, taking minutes, writing official and confidential letters and maintaining accurate records.
Wellbeing Administrator, Booking Team, East Sussex County Council Mar 2015 – Mar 2016
Liaising with elderly residents in East Sussex inviting them to participate in a 13 week trial of wellbeing services, including emergency alarms, funded by the Council.
Contacting residents at the end of the trial to see whether they would like to continue with the service.
Arranging for engineers to install, uninstall and maintain alarm systems.
Preparing relevant documentation for residents and Council services.
Receptionist and Administrator, A4E Jan 2015 – Mar 2015
Providing a high level of customer service whilst answering telephone calls, providing training course details, welcoming visitors to the office and directing them to the relevant training course or advisor.
Administrator, Hailsham Medical Group Nov 2014 – Jan 2015
Collating over 15,000 confidential patient records, following a merger between two medical surgeries, scanning and uploading notes as required.
Liaising with doctors, hospitals and other agencies, categorising test results as urgent or non-urgent, escalating urgent results to the doctors and filing non-urgent results.
Many of my roles have been short-term contracts whilst I have been caring for an ill relative. I am now seeking a long-term opportunity where I can further develop my career. I also have seven years’ experience within the fashion retail sector where I held Sales Consultant roles with Harrods, Selfridges, Bally and Kenneth Cole.
BSc Philosophy with Law
University of Greenwich
Excellent computer skills including all MS Office applications, WelConnect (Uniqus), TOM (Sage Act Premium), in-house systems and Zoom web conferencing.
Full clean UK driving licence.
REFERENCES ARE AVAILABLE UPON REQUEST