Part B: Building the business case for healthcare quality and safety

Drawing on Service User Feedback and/or findings from a Safety Culture Survey in your organization, produce a business case document for the Senior Management Team of your organization which addresses a deficit in Service User Experience and/or Safety Culture and seeks to improve the quality and safety of the service provided.

Your business case should be grounded in evidence-based, best practice, and be prepared using the following headings:

1. Organizational context and understanding of quality and patient safety

What does, and should, quality and patient safety mean to your organization?

2. The rationale for resourcing and implementing quality and patient safety

What is the evidence to support organizational resourcing and implementation – both in the published evidence base and also within the organization?

3. Impact of Service User Feedback and/or Safety Culture Survey Findings

What are the findings and implications of the feedback/surveys? How do they compare with similar settings?

4. Frameworks and options for implementation

What frameworks should be considered and how best to implement through such frameworks?

5. Specific, measurable expected benefits:

Detailed, specific measurable benefits, how such benefits can be measured, and what are your targets?

6. Risks associated with implementing healthcare quality and patient safety

What are the potential “pitfalls” and challenges and how you propose to manage them?

7. The cost of quality and patient safety:

What will the “cost” (not just financial) be to your organization? You should also consider the costs of not assuring quality and patient safety

8. High-level plan:

How do you propose to implement your quality and patient safety recommendations – complete with broad, outline timeframes?

Learning Outcomes:

On successful completion of this module students will be able to:

1. Critically discuss the evidence-based, best practice foundations of healthcare quality and patient, and their influence and impact on the delivery of services in organizations.

2. Appraise applications of quality and patient safety in the context of practice.

3. Critically reflect on patients’ and service users’ perceptions of healthcare quality.

4. Using a systems approach, critically discuss the human factors that contribute to error in health

5. Critically reflect on individual and organizational learning from care that goes wrong (Safety 1) ar that goes right (Safety 2) in healthcare.