Demonstrate an understanding of the concept of the organisation and the environment in which it operates, including determining the competitive advantage for an organisation.Identify and analyse organisational operations, responsibilitiesDiscuss the needs of the consumer and people who work in a business.Recognise a range of issues related to business and how they interlink.  

In business, effectiveness refers to the quality of results that are derived from tasks completed by both employees and their managers. To create effectiveness in the workplace, an employee or manager needs to deliver consistent results. For example, if someone is a marketing manager and their marketing campaigns deliver consistent leads, they would then be thought of as an effective marketing manager. If however, the marketing manager is not able to draw any leads from any of his or her campaigns, then he or she would be ineffective. To improve effectiveness in a company, a business needs to conduct regular performance reviews of both their employees and managers to determine if their methods and techniques are effective and producing results. Ineffective results could easily impact the quality of a company’s services or products, so it’s important for any business to make sure that all of their employees and managers are filling their roles effectively.

Efficiency in Business

Efficiency in a business refers to how long it takes for a task to get completed, not at how effective the task was completed. In other words, an employee may be effective at completing a task to a high level, but may take way longer than needed to complete the task. A good example of this is a manager who sends emails to all employees vs. a manager who writes handwritten letters to each individual employee. While both are effective in conveying a message, an email in the modern workplace is obviously more efficient than a letter, especially at a larger company.