Evaluating the service satisfaction with social robots in restaurant: an influencer on social media perspective
Interview purpose: Data collections on the influencers about their experience in the restaurant where use social robots for service
I will be on time for the online interview. I will introduce myself and thank him/her for taking the time to participate in the interview. I will review the purpose of the interview and explain the following terms:
How would you define a satisfy customer service in the restaurant?
What is the most important element for the restaurant to do to gain customer satisfaction?
What is the most successful strategy do you think Haidilao have?
What do you think about social robot service in Haidilao?
What service type will you prefer and why?
What issue do you think robot service will cause?