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‘Even in well-managed areas of practice, managers have to deal with issues such as conflict and complaints’ (MacKian and Simons, 2013: 448). Successfully managing conflict and brokering effective resolutions is central to the maintenance of good interpersonal relations and the achievement of organisational objectives in the child and youth service context.
Question 1. Critically discuss the principal conflict management styles, and offer some insights into the appropriateness of each, illustrating your answer with relevant examples from child and youth service contexts.
Question 2. In the negotiation process, each party attempts to exercise and articulate their influence in order to accomplish favourable outcomes. Review strategies for effective negotiation in child and youth service settings, and discuss how irrational tendencies can be managed throughout the negotiation process.
Question 3. With reference to specific examples and the work of Cialdini on influence and persuasion, discuss in detail the strategies and techniques a manager could use in order to achieve their persuasive and influencing objectives in the context of conflict management and negotiation.
Question 4. Critically review three recent and relevant journal articles relating to any one of the above areas. Commenting specifically on their applicability and relevance for a child and youth service context of your choice.