HCA499 Week 5 Case study
Utilizing the case study in the weekly readings, address each of the following bullets in a new paragraph. Please be specific.
Excellent care is care that meets or exceeds the Institute of Medicine aims—safe, effective, patient-centered, timely, efficient, and equitable. It is the core business of the HCO and the foundation that integrates all of the clinical professions. Excellence is achieved through the appropriate use and continuous improvement of protocols based on the best available clinical evidence. An excellent HCO has both patient management and functional protocols to guide clinical care, training so that its associates are skilled at implementing the protocols, and a clinical improvement plan that measures and benchmarks performance and stays current with science. Many believe it should also have strategies for improving community health. Clinical excellence is measured and benchmarked. It requires service lines and a closely integrated system of patient referral, nursing, and clinical support systems.
Is This Your HCO?
The relationship between your HCO and its professional caregivers (doctors and nurses) is good, but it could be better. What keeps it strong is that the caregivers (1) know what to do, (2) know their colleagues know what to do, (3) know they are empowered to change the work when the mission is endangered, (4) have reasonable income security, (5) have minimal malpractice risk, and (6) have a system, including training and technical investments, to keep up with advances in care.