investigation to understand the relationship between motivation and empowerment amongst the employees: A case study within the Indian luxury hotel sector.
Employee motivation is the amongst the most studied topic in the field of organisational behaviour. According to Robescu and Iancu (2016,p.51) it has been a subject of many descriptive and prescriptive articles within the hospitality sector. The majority of the attention has been placed on the basis that comprehending and utilizing motivation techniques is vital for managing people, and managing people is essential within the hospitality industry. Employees within the hospitality industry are highly valuable because they render quality experience. However, according to Hekman and Lashley (2017,p.115) the hospitality industry is characterised by disparaging environments such as labour-intensive and low pay. In particular, in the hospitality industry, which is labour intensive and consists of high labour turnover, comprehending hotel employees’ motivation has grown to an important issue. It is hard for an employee to have low satisfaction to render proficient service.
According to Ashton (2016) employee satisfaction is more associated with quality of working life, regular training and appropriate style of leadership instead of renumeration. According to Matsuki and Nakamura (2019,p.1) the service and retail industry faces a problem of declining population of the labour force, and diminishing value for the work of employees. Therefore, it is vital to empower employees and keep them satisfied. Empowerment constitutes one of the methods that organisations can apply to retain employees and render excellent service. According to Stander and Coxen (2017) empowerment is recognised as the feeling of the workforce or being efficient, within control and being authoritative. Hence, empowerment is an amalgamation of four affiliated feelings. According to Kumar and Kumar (2017) it can be said that autonomy conveys a sense of independence in taking decisions with regards to work-related tasks along with the outcomes with their feelings, in which the person is accountable for their own choices. Nevertheless, confidence is referred to as the personal feeling of having the determination to undertake the tasks in a methodical