Monica runs a small secretarial business. She wanted to buy some new office furniture and she wrote to Earley Furniture Sdn Bhd, asking for a quotation for furniture to suit her needs.

On 1st May 2015, she saw an advertisement in the local paper by Table for Two Sdn Bhd which stated, ‘Complete office equipment solution to suit the small business at a fixed unbeatable price of RM5000’. Monica thought this would be perfect and she phoned Table for Two Sdn Bhd straight away, only to be told by the sales assistant that the price had gone up to RM5750 and that delivery would take three months. She gave her name and her details and said that she would sue them unless she had a satisfactory explanation within 48 hours. On 4th May 2015, she received an apology from Table for Two Sdn Bhd. It included the following: ‘We have the pleasure in confirming your order at RM5000. In the circumstances we will provide installation at no extra cost. We can deliver as soon as necessary.’ Monica decided that this was a very good deal and decided that she would rather buy this system, so she sent a fax to Earley Furniture Sdn Bhd withdrawing her order.