motivating the staff can be difficult for the lean leader if the employees lack motivation, engagement and an inspiration to change. Lean thinking is the most efficient way to achieve this. Increasing efficiency, top-down methods of leadership, and setting higher targets further demoralize employees. Lean leadership focuses on engaging employees, eliciting their suggestions, and valuing their expertise. Lean leaders should avoid setting goals for the employees, searching for immediate solutions and providing answers. Instead, they should search for causes, uniting individual employee and organization goals and ensuring they ask the right questions. Lean thinking strategies should be carefully practiced by a veterinary corporate organization with a complete commitment from top-level leadership.
Lean management concept originates from the manufacturing industry, where the main focus is on the product and not the waste that comes with it. Veterinary corporate organizations can expand the lean concept to include non-manufacturing functions such as human resources. Joosten (2015 p.343) states that lean workforce optimization can use effective principles to keep the workforce happy, hence lowering the turnover. Adding value to the customers is one of the lean management components. For this to be achieved, each job function should work towards that. This means as a stakeholder, the function must add value to the employees as well. Before reselling of the veterinary corporate entity ensure the responsibility developed allows newly hired employees to succeed and grow with the company. T