Selecting a business of your choice, you are asked to:

1) Write a brief outline of the business itself

2) Select a particular process/ activity/ within the business and

(i) Prepare a process map/chart using the five (5) symbols discussed in class

(ii) Using a recognised technique- such as Method Study- critically analyse the process/ activity

(iii) On the basis of your critique, make appropriate recommendations to improve the performance/ eliminate waste ( in whatever forms – materials, people, time, etc.)

(iv) Identify the potential people issues that will have to be addressed in successfully introducing the changes and indicate how you propose to overcome them

(v) Using the fundamental (Productivity) Ratio of OUTPUT / INPUT, show how Productivity would be improved