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As required, work as part of the exhibition installation/de-installation team, assisting the Curator of Visual Arts and Operations & Facilities Manager in presenting works to best effect.
Ensure visitors are greeted and acknowledged by the Visitor Experience Team and appropriately informed on exhibitions, programmes and displays through sharing of information.
Ensure in-house digital screens and printed material are up-to-date and of sufficient quantity throughout the building, and deal effectively with enquiries.
Ensure up-to-date information and key messages from Exhibitions, Engagement, Learning & Education, Audience Relations and Partnerships & Fundraising teams are available for the Visitor Experience Team (staff and volunteers) to share with visitors and promote what is on offer at MOSTYN.
Ensure the Visitor Experience Team members are fully informed and trained as to the Exhibition, Engagement, Learning & Social Inclusion programmes and retail offer.
Uphold standards and requirements for MOSTYN’s visitor experience and exhibitions safety, working in collaboration with the Curator of Visual Arts, Audience Relations Manager, Retail Manager, Head of Finance and Operations, Operations and Facilities Manager, and the Learning and Social Inclusion team.
Attend any training and communication events that enable the standards and requirements above, and undertake other relevant duties that may be delegated by MOSTYN Director or Head of Finance and Operations.
Set and supervise the gallery and Visitor Experience Team (staff and volunteers) staffing rota and ensure the facilities are sufficiently resourced, including overseeing HR admin tasks for Visitor Experience Team, monitoring contracted gallery staff time management, promotion, induction and preparation for volunteering scheme, and other admin tasks necessary for the successful and satisfactory running of the Visitor Experience Team.