TQM originated in the manufacturing industry sector  and has been deployed in a range of notable organisations such as NASA; however, the principles that govern TQM can apply to various industries . It is probably the single identifiable BPI tool that has been in use for the longest time, and it makes for a good starting point before examining some of the more complex contemporary tools. The main goal of TQM is a long-term focus on improvement, rather than short-term problem fixes. It is designed to provide a comprehensive and cohesive change using systematic principles. TQM improvement techniques can work in each department within the organisation and at the organisational level. In addition, TQM ensures that all entities in the business process, including employees, processes, procedures and systems align towards the goals of improving functions in each business area. Successfully implementing the TQM process within the organisation calls for involving every department of the company in TQM adoption. The challenges that organisations face when they attempt to implement the TQM methods depend on various factors, such as the type of business, organisation size and management structure. For smaller companies like Northwest, TQM is not a separate methodology, due to small-scale operations, but part of the general technology management strategy.