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The principles behind these methodologies are directed towards large-scale operations, and adopting the methods as a whole would not suit a small-business environment. However, the underlying principles and certain components within these methodologies are valuable tools for small businesses like Northwest, for incorporation in business-process management and process improvement. The Lean method is based on minimising the waste in the process; therefore, using specific approaches described in the Lean method to eliminate the waste, such as process eliminations, process step deductions and process time optimisations, will improve the overall business process. Meanwhile, the Six Sigma method focuses on collecting and analysing data using various statistical methods to reduce defects, errors and failures. The Six Sigma method continuously monitors process performance and collects appropriate data, using the results to continuously improve process performance and achieve the desired target. Hence, the Six Sigma method has a significant element, that is, the collection of appropriate data and analysing it continuously to improve process performance, and this can apply to any business process, large or small. Therefore, this research project uses data collection and statistical analysis, and certain types of data are already saved as part of company operations. Other types of required data are being captured and saved as the research progresses, to facilitate further investigation of improving the business processes. Similarly, TQM method is an overall organisational-level management philosophy that incorporates all business processes to improve the business as a whole. Hence, this research can implement TQM as part of the overall BPM strategy, and the application can be a scaled-down version of TQM that suits small-scale business environments.