Visitor Experience Team Supervisor
Head of Finance and Operations
The supervision of all Visitor Experience Team members (staff and volunteers).
28 hours per week (4 days per week at 7 hours per day) according to rota working pattern and programme events.
To play a key role in ensuring MOSTYN’s visitors enjoy their visit in a safe and secure environment, and to demonstrate a flexible approach to the different responsibilities of the post.
To ensure artworks and displays in the galleries are supervised and monitored at all times by the Visitor Experience Team (staff and volunteers), in accordance with loan conditions and/or temporary exhibition standards, including current protocols and procedures for Health and Safety.
To provide a high standard of customer service through the supervision and training of the Visitor Experience Team (staff and volunteers), optimising the potential for income generation through the promotion of MOSTYN and providing information and request for donations – thereby contributing to MOSTYN’s entrepreneurial approach towards sustainability.
Main duties:
Ensure the Visitor Experience Team (staff and volunteers) reflect MOSTYN’s brand and supports MOSTYN’s programme.
Ensure facilities are presented at their best, kept clean and safe, and advising those responsible on suitable signage, interpretation and information that would enhance the visitor experience.
Ensure the safety and security of works on display, following specified requirements for ongoing display and maintenance of works in MOSTYN’s care, highlighting problems/issues to the appropriate internal functions.
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Invigilation of exhibitions alongside the Visitor Experience Team members (staff and volunteers).