Part 2 1. Select an operational activity that you are familiar with in your current (or previous) employment. Explain this operational activity, why it is necessary and how it could be improved, to make it more efficient without any reduction in quality. (Max 2 pages) (You must include references)

Part 2 1. Select any two elements of the course covered and explain how knowledge of the areas selected will enhance your interaction in your role with either your superiors or subordinates as a result of having a better understanding of their/your perspective. 1500 Words, approximately 4 pages (2 pages per item selected max) (Max 4 pages – 50% weighing) (You must include references)

The necessity for quality and safety improvement initiatives permeates health care.^1, 2 Quality health care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge”³ (p. 1161). According to the Institute of Medicine (IOM) report, To Err Is Human,⁴ the majority of medical errors result from faulty systems and processes, not individuals. Processes that are inefficient and variable, changing case mix of patients, health insurance, differences in provider education and experience, and numerous other factors contribute to the complexity of health care. With this in mind, the IOM also asserted that today’s health care industry functions at a lower level than it can and should, and it put forth the following six aims of health care: effective, safe, patient-centered, timely, efficient, and equitable.