You have recently been appointed as a Food and Beverage supervisor of a new 4-star hotel in Athlone. Your first meeting with the Food and Beverage Manager is scheduled for Friday, April 3rd at 3.00 pm.

The Agenda for the meeting is:

1. Customer Satisfaction
2. Food Allergens
3. Current Issues in the Hospitality Industry
4. Attributes for the Recruitment of Summer Staff- Food & Beverages

Task

In preparation for the meeting, you are required to submit a report addressing each of the agenda items, to the Food and Beverage manager by 11 am on Friday, April 3rd, prior to the meeting on the day.

1. Report

2. Customer Satisfaction

“The main aim of food and beverage operations is to achieve customer satisfaction this is achieved through meeting the customer’s needs”, you are starting with this statement

These needs are:

1. Physiological needs
2. Economic needs
3. Social needs
4. Psychological needs
5. Convenience

Explain clearly each of these needs and how important they are to ensure the delivery of good customer satisfaction.